IT SUPPORT TECHNICIAN
Quick Apply Full-time 3 hours ago Full Job Description Job title It Support Technician Reports to Director of Operations and Clinics Department:
Administration Status:
Full-time Non-Exempt SHC Health Center Mission Building Healthier and Happier Communities Together SHC Health Center (SHC) is a federally qualified community health center that emerged over forty years ago.
The agency serves low-income families and individuals in the County of San Diego in strategic areas with a high density population of Filipinos/Asian and other low-income, uninsured individuals JOB PURPOSE The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner.
They should not be considered as a detailed description of all the work requirements of the position.
The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.
ESSENTIAL DUTIES AND RESPONSBILITIES Maintains a safe, clean working environment, including unit based safety and infection control requirements.
Respond to IT support calls, tickets and e-mails.
Prioritize, troubleshoot and resolve hardware/software, telecom and network issues and escalate if needed.
Interact with end users to gather information about problems and work through necessary diagnostics to analyze and resolve problems.
Perform installs, upgrades and moves of IT equipment.
Configure new PCs, laptops, phones and peripheral equipment.
Carry out IT related tasks as assigned.
Participate in on-call coverage on a rotational schedule.
Remains current on technology, products and methods by obtaining new information via classes, subscriptions, seminars, etc.
Communicates trends, resolved problems and delays.
Fosters positive, interpersonal relationships and professional image by adhering to service standards with internal and external customers.
Other duties as assigned.
QUALIFICATIONS Experience working on Windows Active Directory, required.
Working knowledge of Microsoft SCCM, preferred.
Working knowledge of Microsoft Exchange, required.
Proficient in MS Office and Outlook, required.
Good understanding of basic Networking concepts (TCP/IP), OSI model, required.
Basic understanding of server/client infrastructure, required.
Familiar with Virtualization, VDI and thin client environments, required.
Familiar with enterprise Anti-virus solutions, required.
Excellent interpersonal skills and the ability to interact with diverse groups of people, required.
Education:
High School diploma or GED, required.
Microsoft Certified Desktop Support Technician or equivalent combination of education and experience, required.
Certifications:
A
certifications, MCITP or CCENT, preferred.
PHYSICAL DEMANDS Move throughout the clinic and community.
Repetitive hand movement use and view PC.
Use fax, telephone, and copier.
Sits or stand for long period of time, reach, bend, climb, stoop, and lift up to 25lb.
WORKING RELATIONSHIPS Reports to:
Executive Director FLSA Status:
Full Time/Non-Exempt Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Administration Status:
Full-time Non-Exempt SHC Health Center Mission Building Healthier and Happier Communities Together SHC Health Center (SHC) is a federally qualified community health center that emerged over forty years ago.
The agency serves low-income families and individuals in the County of San Diego in strategic areas with a high density population of Filipinos/Asian and other low-income, uninsured individuals JOB PURPOSE The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner.
They should not be considered as a detailed description of all the work requirements of the position.
The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.
ESSENTIAL DUTIES AND RESPONSBILITIES Maintains a safe, clean working environment, including unit based safety and infection control requirements.
Respond to IT support calls, tickets and e-mails.
Prioritize, troubleshoot and resolve hardware/software, telecom and network issues and escalate if needed.
Interact with end users to gather information about problems and work through necessary diagnostics to analyze and resolve problems.
Perform installs, upgrades and moves of IT equipment.
Configure new PCs, laptops, phones and peripheral equipment.
Carry out IT related tasks as assigned.
Participate in on-call coverage on a rotational schedule.
Remains current on technology, products and methods by obtaining new information via classes, subscriptions, seminars, etc.
Communicates trends, resolved problems and delays.
Fosters positive, interpersonal relationships and professional image by adhering to service standards with internal and external customers.
Other duties as assigned.
QUALIFICATIONS Experience working on Windows Active Directory, required.
Working knowledge of Microsoft SCCM, preferred.
Working knowledge of Microsoft Exchange, required.
Proficient in MS Office and Outlook, required.
Good understanding of basic Networking concepts (TCP/IP), OSI model, required.
Basic understanding of server/client infrastructure, required.
Familiar with Virtualization, VDI and thin client environments, required.
Familiar with enterprise Anti-virus solutions, required.
Excellent interpersonal skills and the ability to interact with diverse groups of people, required.
Education:
High School diploma or GED, required.
Microsoft Certified Desktop Support Technician or equivalent combination of education and experience, required.
Certifications:
A
certifications, MCITP or CCENT, preferred.
PHYSICAL DEMANDS Move throughout the clinic and community.
Repetitive hand movement use and view PC.
Use fax, telephone, and copier.
Sits or stand for long period of time, reach, bend, climb, stoop, and lift up to 25lb.
WORKING RELATIONSHIPS Reports to:
Executive Director FLSA Status:
Full Time/Non-Exempt Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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